Privacy Policy - Fresh Cleaners

At Fresh Cleaners, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our services. We are committed to protecting your personal data and ensuring its safe handling.

Information We Collect

We collect various types of information to provide and improve our services to you. The types of information we may collect include:

Personal Information: Includes your name, address, email address, phone number, and other contact details.
Payment Information: Your credit card details and billing information which are processed securely.
Service Details: Information about the cleaning services you request, including preferences and special instructions.
Usage Data: Data collected automatically through our website such as your IP address, browser type, and browsing behavior.

How We Use Your Information

We utilize the collected information in various ways to enhance your experience and maintain our services effectively:

Service Provision: To schedule and manage cleaning appointments as per your requests.
Communication: To communicate with you regarding your service bookings, updates, and other relevant information.
Payment Processing: To process your payments securely and efficiently.
Improvement of Services: To analyze usage patterns and improve our services based on your feedback and preferences.
Marketing: With your consent, to send you promotional materials and updates about our services.

Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and cleaning staff.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
Protection of Rights: To protect our rights, privacy, safety, or property, and that of our customers or others.

Your Choices and Rights

You have certain rights regarding your personal data. You can:

Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to certain legal obligations.
Opt-Out: Opt-out of receiving promotional communications from us.

To exercise these rights, please contact us through the appropriate channels provided in our service agreements.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption: Encrypting your sensitive information during transmission.
Access Controls: Restricting access to your personal data to authorized personnel only.
Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

Analyze Trends: Understand how users interact with our site to improve functionality and content.
Personalize Content: Customize content and advertisements based on your preferences.
Improve Navigation: Ensure smooth navigation and efficient service delivery.

You can control the use of cookies through your browser settings, but disabling cookies may affect certain functionalities of our website.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Protecting the privacy of young children is especially important. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children in this age group. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

International Data Transfers

If you are accessing our services from outside your country of residence, please be aware that your information may be transferred to, stored, and processed in countries other than your own. These countries may have different data protection laws than those in your jurisdiction. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Consent

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please refrain from using our services.

Dispute Resolution

Any disputes arising from the use of our services or this Privacy Policy shall be resolved in accordance with the laws of the jurisdiction in which Fresh Cleaners operates. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

Limitation of Liability

Fresh Cleaners shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services or inability to use our services. This includes damages resulting from errors, omissions, or interruptions in our services.

Force Majeure

We are not liable for any failure to perform our obligations due to causes beyond our reasonable control, including natural disasters, wars, strikes, or other unforeseen events.

Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full effect.

Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Fresh Cleaners regarding the use of your information and supersedes all prior agreements and understandings, whether written or oral.

Acceptance of Terms

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services. Your continued use following the posting of changes to this policy will be deemed your acceptance of those changes.