Fresh Cleaners Accessibility Commitment

At Fresh Cleaners we are committed to making our online presence and physical FreshCleaners locations accessible to as many people as possible. This accessibility statement explains the measures we have taken to support accessibility across our services in the Fresh Cleaners area, the standards we aim to meet, and how you can make an accessibility request if you need information or support in an alternate format. Our goal is inclusive service provision and an approachable, usable experience for everyone.

We design and maintain our content to align with the WCAG 2.1 AA success criteria wherever practical. Our development approach uses semantic HTML, ARIA where appropriate, and consistent structural patterns to assist both human users and assistive technologies. We use clear headings, meaningful link text, and logical reading order to improve navigation. Elements that require emphasis use bold or strong markup for both visual and programmatic emphasis, and important inline notes may appear with underlined text for readability.

Screen-reader support is a priority. We test with a variety of screen readers and maintain aria attributes and landmark regions so users can quickly move between navigation, main content, and complementary sections. Our markup prioritizes accessibility APIs and avoids relying on non-semantic containers for key information. We also ensure images include descriptive captions or alternative text for assistive tech consumers where applicable.

Keyboard navigation is supported across our site and in-store digital kiosks where available. Users can tab through interactive controls in a logical sequence, use skip links to bypass repetitive navigation, and operate form fields and controls without requiring a mouse. We strive to ensure focus styles are visible and that interactive elements are reachable using only the keyboard, meeting the expectations of people who navigate using keyboards, switch devices, or other input methods.

Compatibility with common assistive technologies is actively tested. We check with major browsers and screen readers, test high-contrast modes, and verify scalable text behavior. Typical accessibility features include:

• Clear focus indicators for keyboard users
• Proper heading structure for screen-reader navigation
• ARIA roles and labels where additional context is required
• Captions and transcripts for audio and video when provided

We conduct routine checks and user testing with diverse assistive setups to detect regressions and improve compatibility. Our development and content teams receive training on accessible authoring practices and strive to incorporate accessibility into every change.

Contact for accessibility requests and alternative formats

We provide information and materials in alternative formats on request. To request an accessible format, report an accessibility barrier, or discuss access needs at a Fresh Cleaners location in your area, please contact our accessibility team using the contact channels available on this site or speak to a staff member in store. We will acknowledge and respond to accessibility requests, outline any next steps, and work with you to provide reasonable adjustments.

In addition to web accessibility, we review physical access to our Fresh Cleaners branches and service counters. Where applicable, premises include clear signage, unobstructed routes, and staff trained to assist customers with mobility needs. We aim to make booking, drop-off, and collection as accessible as possible while continuing to evaluate and improve our estate and service design.

Continuous improvement is central to our approach. We document accessibility issues, prioritize fixes that affect the largest number of users, and include accessibility acceptance criteria in our development cycles. If you encounter an issue while using Fresh Cleaners online resources or visiting a branch, let us know so we can investigate and take corrective action. Thank you for helping us maintain and raise accessibility standards across the Fresh Cleaners services and locations.